We are aware of the stress and anxiety caused by the COVID-19 pandemic, and are committed to doing all we can to support our customers that are experiencing financial difficulty during this time.
Everyone’s position will be different, so it’s really important that we understand your individual situation. We will need to ask you for information and details of how your circumstances have changed.
In order for us to efficiently work through each case, we would ask that before you contact us you understand the Government support schemes available. These far reaching and unprecedented measures are designed to provide peace of mind for as many people as possible during these challenging times. Details can be found below in the “additional support” FAQ section.
Monday to Friday 9am - 6pm
Saturday 9am - 5pm
Is Marsh Finance currently operating as usual?
To protect the safety and well-being of our colleagues and in line with Government advice we are now operating remotely with reduced staffing. All colleagues working remotely have been given access to laptops with remote access capabilities to applications and data and our telephony teams are using ‘softphone’ technology to ensure we can continue to provide all services for our customers and partners, including telephony coverage, from home while also satisfying our regulatory obligations.
That said, following the government’s latest announcement to put the country in ‘lockdown’, many of our suppliers, including our dealer partners, are no longer open and this limits our ability to support our customers with particular enquiries, where we would need to contact a supplier or dealer partner to provide a solution for a customer.
We are here to help. We have a number of options available to support customers impacted by COVID-19. We can potentially agree a period of breathing space, which may include zero or reduced payments based on an understanding of your individual circumstances. Customers can be assured that there will be no detrimental impact to your credit file should you require support. If you have been financially affected and believe you may not be able to meet your monthly payments, then please contact us at your earliest convenience.Your phone lines are busy or I am getting an engaged tone, why?
We’re sorry, we are experiencing very high call volumes at the moment and this is making it difficult for some customers to get through to us. Alternatively, you can also contact us via the email address provided above. We are doing the right thing by prioritising the most vulnerable or those in immediate need and we ask for your understanding at this difficult time.Additional support
The Government and local councils have made additional support available to individuals and businesses impacted by COVID-19.
The government has announced a plan for those affected by coronavirus, more information can be found here: https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19
The government has also announced an expansion to statutory sick pay for workers required to self-isolate, you can find more information here: https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19
If you are on benefits, you may be able to get a budgeting loan if you are struggling financially, more information can be found here: https://www.gov.uk/budgeting-help-benefits
In some situations you can apply to your council’s local welfare assistance scheme. These schemes are usually available to people on a low income that are facing financial difficulty. Each local authority runs their own scheme with different qualifying criteria. Some offer small cash loans or grants, food vouchers, free used furniture and so on.
Different emergency funding may be available to you, depending on where you live in the UK. Please check your local council website for more information.
There are some useful external resources to support you to make a budget plan and prepare for any changes in circumstances. The Money Advice Service provides a free online budget planner and advice on how to complete a budget plan.
This can help you to:
- Increase control over your money
- Provide an early warning for potential problems
- Stay on top of what is coming in and what is going out
- Decide in advance how your money will work for you
- Determine how much surplus income you have
In addition to this, you may be eligible for reduced monthly payments or government assistance should you be affected by coronavirus. If you continue to be worried about future financial difficulties, please contact us to discuss this.